What is your turnaround time?
7-10 business days. The turn around of your order begins once you have placed your 50%
deposit and we have all the information required to complete your order. This includes all
approved artwork file(s), shipping information, and any other requested info by Leo’s Silk Screen
Service. On orders submitted after 11am that day, production time begins on the following business day.

If you have a deadline for your order, please let us know when placing your order. Rush fees
are available and may apply if there is not enough time to complete your order under our
standard turnaround.

Payment Terms
A 50% deposit is required for all orders before any work begins. If paying via check, work will
begin once your check is cleared.

Payment in full is required before products are released for shipping/delivery.

Artwork
Please send all artwork to sales@leosusa.com.

All files submitted must be in 300 DPI or vector format. Size and dimensions should be
provided. We are not liable for poor quality printing due to poor artwork or errors on artwork.
Customers must check artwork for spelling, color, sizes ordered, placement of the art and
accuracy of artwork by the customer. We will do our best to catch these errors and notify you,
but Leo’s Silk Screen do not accept responsibility for corrections not implemented and/or
requested after artwork approval.

Any modifications requested after customer approval will result in production delays and may
require additional expenses. Any delays in the approval process longer than 24 hours after
receipt of the mockup could result in a delay of production.

Sample orders are available. If you choose not to receive a printed sample, we cannot be liable
for errors in the artwork after customer approval. It is the customer’s responsibility to approve
order proof or sample prior to proceeding with order.

Custom Graphic Design
Leo’s Silk Screen Service offers custom graphic design with an additional cost to your order.
Please inquire for more information.

Any design sent to Leo’s will not be used and/or exploit (or authorize any third party to use
and/or exploit) any part of the artwork without client’s prior written consent. With the consent of
our customers, Leo’s Silk Screen Service may promote our service and work through digital/print
media to showcase/promote our work.

Screens
By industry standard, LSS uses the same set of screens per design ordered. Graphic will print
the exact same size, no matter the size of the item we are printing on. If you would like to have
different screen sizes made for different item sizes, please let us know ahead of time. Each set
of screens is considered another order, with pricing charged accordingly. Please keep the max
imprint sizes in mind when printing women and youth sized shirts.

Max Imprint Sizes
Please note that not all shirts are tailored exactly the same. Dimensions below are to be used
for reference as a "safe" zone to avoid printing on any seams or edges.

Unisex Extra Small - 12” W x 20” H
Unisex Small - 13” W x 22” H
Unisex Medium - 15” W x 23” H
Unisex Large - 17” W x 24” H

Girls Small - 11” W x 18” H
Girls Medium - 12” W x 19” H
Girls Large - 12” W x 20” H
Girls Extra Large - 12” W x 21” H

Youth Small - 13” W x 13” H
Youth Medium - 13” W x 16” H
Youth Large - 14” W x 19” H

Printing Disclaimer
All printing subject to a 3% print flaw ratio.

Collar / Seam Printing
Inconsistencies may occur in registration and ink coverage when printing near or over the collar,
seams, or other edges. Any large prints may run the risk of going over the sleeve seam. These
are all considered acceptable goods and will not be considered for reprints.

Garment Disclaimer
LSS is not responsible for manufacturer defect such as color inconsistencies, stitching errors,
mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments,
ripped seams, etc.). We try our best to inspect the garments but we cannot guarantee each
garment. We highly recommend ordering 5%-10% extra of each size if an exact count is
important. If a garment is provided or ordered through Leo’s Silk Screen Service, we are not
responsible for how the print is affected by the print.

Refund / Cancellation / Associated Costs
If you are not happy with the outcome of your order, please let us know so that we can
investigate if it is a printer error or artwork error. (*Please refer to Artwork section)

Printer errors will be fully refunded by LSS. If a reprint is requested, LSS will complete it as a
rush order without charging a rush fee. Printer errors are considered as: Missing elements in
design that were in the design after customer approval, sizing on proofs approved by
customer--printed incorrectly, incorrect colors (such as color misplacement).

Cancellation of your order after merchandise order will be subject to a restocking fee plus any
additional fees required to cover service used through LSS.

Here at LSS, we value our customers and employees. There are associated costs for our time
service used. Unfortunately, non-refundable fees apply to:

- Rush order fees (placing your order into priority)
- Return of merchandise ordered via LSS (restocking fee)
- Film & Setup (materials and labor)

Payments Accepted / Cancelled Checks
Leo’s Silk Screen Service accepts: Credit cards, debit cards, Visa, Mastercard and checks.
There is a 3.5% processing fee for credit/debit cards/Visa/Mastercard.
Checks returned/cancelled is a $35.00 check fee.

Delivery / Shipping Delays
Customer is responsible for any shipping/expedited shipping charges associated with the order.
LSS cannot be held responsible for any delivery/shipping delays caused by the shipping
company. [Delays that may have been caused/due to inclement weather, holiday shipping
delays, shipping company error, etc.]

We will update you on the delays once we are notified.

Holidays
We like to spend the holidays with our families and friends. For that reason, we are closed for
the following holidays.

Non-operational business days and does not count towards turn around time:
New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year's Eve
New Year’s Day

Pricing
Leo’s Silk Screen Service reserves the right to change pricing without notice.

Terms & Condition Changes
*We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a
revision is material we will try to provide at least 30 days' notice prior to any new terms taking
effect. What constitutes a material change will be determined at our sole discretion.

Contact Us: Sales@LeosUSA.com // Office: (323) 266-2910

If you have any questions about our terms and conditions, please contact us at Sales@LeosUSA.com.