FAQ



Frequently Asked Questions:



What are your business hours?

Business hours are from 8:30 am to 5:00 pm Monday - Friday (We are closed on legal holidays only)


What is your turnaround time?

Standard turnaround time is 7-10 business days. We may complete your order sooner if we find the opportunity in our production schedule.


What is your minimum order?

We have no quantity minimums. Our minimum print price on a standard order is $35.


Do I bring in my own products to print?

You may bring in your own product. We work with several major distributors around the country and can supply almost any type of product you may request at a great price and save you money.


What forms of payments do you accept?

Cash, company checks, major credit cards except for American Express. There is a 3% charge for all credit card payments.


What is the Screen Cost or Setup Fee?

Screen cost is what we charge to produce the silk screen(s) we need in order to print your design onto your product. The cost is based on the size of the screen and is charged per screen. We store all screens for up to 6 months. You may take your screens with you for a $15 upcharge per screen.

We charge a $10 setup fee per screen/color on reorders only. This is a labor charge we add to cover the time to setup your screen, ink and product prior to production.


How would I submit my resale certificate?

Please request a California Resale Certificate form by calling our office. Email or fax it to us along with a copy of your Sellers Permit.


Sending Artwork Files - *Files may be uploaded in our CONTACT link*

Preferred format extensions: ai, pdf, eps, psd, tif, hi res JPG only


Adobe Photoshop files:

- Must be at lease 150 dpi. at actual size.

- Smaller files need to be sent at 300 dpi. to make up for size.

Low resolution files have a lower quality when printing and may need additional work done before final output and will require an additional fee.

- If possible, send layered artwork not flat artwork


Adobe Illustrator files:

- OUTLINE ALL FONTS before sending to avoid changing fonts.

- Send all photo links along with files to be submitted to avoid missing artwork.


Please avoid sending Microsoft and other non-graphic program files.